Citizen Service Department
The Citizen Services Department is the central point of contact for a wide range of administrative procedures and municipal services. Its remit includes:
Reporting system
Registration office, voter registration, elections and electoral roll
.Documents & Certificates
Certificates of criminal record,
Parking authorisations (online form: Apply for an interchangeable licence plate).Security & Order
Fund office, dog management, complaint management (look at Guntramsdorf)
Finances & Taxes
Main cash administration, accommodation tax, hunting leases
.Agriculture & trade
Registration of wine taverns, statistics on viticulture, fair and Kirtag
.Social & Infrastructure
Cemetery administration, telephone switchboard, ticket sales, mustering, goods issue (it would be a shame).
Loss and discovery of items
The Austria-wide online platform www.fundamt.gv.at is available 24 hours a day to help you find lost or forgotten items.
Procedure in the event of loss
If the online search yields no results, please contact directly the local authority in whose administrative area the item is believed to have been lost.
Please note: Since 1 February 2003, responsibility for lost property has rested exclusively with the local authorities. Police and gendarmerie stations are unable to provide any information on this matter.
Procedure for finds
If the value of a found object exceeds €10, or if the item is clearly of significance to the owner, there is a legal obligation to hand it in to the relevant authority.
Competent authority: As a rule, this is the local authority in the area where the item was found.
Exception: It is not possible to hand in found items to the police. The only exceptions to this are dangerous finds such as firearms, explosives or munitions. These must be reported to or handed in at a police station.
Criminal record certificate
Information about the exhibition
Criminal record certificates are available from the municipal citizen services office.
Please visit the Citizens’ Service in person during opening hours, bringing with you an official form of photo ID.
If you require the certificate for a specific recipient, please provide their address when submitting your application.
Cost of the criminal record certificate:
Without recipient’s address: EUR 26.00
Issued by Child and Youth Welfare Services: EUR 29.00
Issued by the Care and Support Department: EUR 29.00